Pricing

Flexible Pricing Built for
Enterprise Communication

Orbitel offers usage-based, channel-wise pricing designed for businesses that demand scale, compliance, and delivery reliability across SMS, Voice, WhatsApp, Email, and RCS.

  • ✔ Usage-based billing
  • ✔ Channel-wise cost control
  • ✔ Enterprise routing & scale
How pricing works

Pricing Intelligence

SMS
Voice / IVR
WhatsApp
Email
RCS
Pricing Model

How Our Pricing Works

Orbitel follows a transparent, usage-based pricing model where costs are calculated based on channel, volume, routing quality, and compliance requirements.

01

Choose Communication Channel

Pricing varies by channel such as SMS, Voice/IVR, WhatsApp, Email, or RCS — each with its own delivery and infrastructure cost.

02

Define Usage Volume

Message volume directly impacts pricing. Higher monthly volumes unlock better per-unit rates and priority routing.

03

Routing & Compliance

Costs depend on route quality, delivery priority, DLT validation, consent checks, and fallback logic for critical messages.

04

Optimized Final Cost

Orbitel automatically optimizes cost using intelligent routing, volume slabs, and channel fallback — ensuring maximum delivery efficiency.

Channel Pricing

Pricing by Communication Channel

Each channel has a distinct pricing structure based on delivery cost, infrastructure, compliance, and routing quality.

SMS

Starting from ₹0.15 per credit
  • Transactional & Promotional
  • DLT compliant routing
  • High delivery throughput

Voice

Starting from ₹0.12 per 15sec pulse
  • IVR & call automation
  • Missed call solutions
  • Fallback voice routing

Email

Starting from ₹0.06 per email
  • Bulk & transactional email
  • Domain reputation handling
  • Analytics & tracking

RCS

Starting from ₹0.20 per message
  • Rich media messaging
  • Verified sender branding
  • CTA & carousel support
Detailed Pricing

Channel-wise Pricing Breakdown

Indicative pricing based on standard routing. Final pricing may vary depending on volume, delivery priority, compliance requirements, and geography.

Channel Message Type / Service Billing Unit Starting From Notes
SMS Promotional Per Credit ₹0.15 DLT-compliant promotional routes
Transactional Per Credit ₹0.15 High-priority delivery
OTP Per Credit ₹0.16 Mission-critical authentication traffic
Voice / IVR Outbound Dialing (OBD) 15 sec pulse ₹0.12 Campaign & alert calls
Outbound Dialing (OBD) 30 sec pulse ₹0.20 Longer call durations
Missed Call Per DID ₹999 Inbound logic & automation supported
Cloud Calling Per Agent ₹1600 Call recording & CRM Integration
WhatsApp Marketing Messages Per message ₹0.92 Meta-approved marketing templates
Utility Messages Per message ₹0.16 Order updates, alerts
Authentication Per message ₹0.16 Secure login & verification
Chatbot Monthly ₹4,999 Automation + live agent handover
RCS Rich Media Messaging Per message ₹0.20 Carousel, CTA, verified branding
Email Promotional Per email ₹0.07 Bulk campaigns & newsletters
Transactional Per email ₹0.06 High-priority system emails

* Prices are indicative and may vary based on volume commitments, route quality, delivery SLAs, and regulatory requirements.

Pricing Document

Need a Detailed Pricing Sheet?

Download our complete pricing brochure including channel-wise rates, billing units, volume slabs, and compliance notes — ideal for internal approvals and procurement review.

Download Pricing PDF Updated regularly · No login required
Enterprise Pricing

Volume-Based & Custom Pricing for Scale

Orbitel offers flexible pricing models designed for high-volume communication, enterprise workflows, and regulated industries. Pricing is customized based on usage, delivery priority, and compliance needs.

Startup & Growth

Up to 1 Million messages / month

  • Standard routing
  • Pay-as-you-go billing
  • Email & chat support

Business Scale

1M – 10M messages / month

  • Discounted volume pricing
  • Priority delivery routes
  • Dedicated account manager

Enterprise

10M+ messages / month

  • Custom-negotiated pricing
  • High-throughput & fallback routing
  • Enterprise SLAs & compliance support

What Impacts Enterprise Pricing?

  • Monthly message volume & growth projections
  • Channel mix (SMS, Voice, WhatsApp, RCS, Email)
  • Delivery priority & routing quality
  • DLT, TRAI, Meta & regulatory compliance
  • Integrations, automation & support SLAs
Tailored quotes · Volume discounts · Enterprise SLAs
Cost Estimator

Estimate Your Monthly Communication Cost

Configure your channel usage to get an indicative monthly estimate. Final pricing may vary based on routing, volume slabs, and compliance.

Estimated Monthly Cost

0

Indicative estimate based on standard routing and base rates.

Get Exact Pricing PDF
FAQs

Pricing & Billing FAQs

Common questions about Orbitel pricing, billing units, compliance, and enterprise onboarding.

Pricing is usage-based and varies by channel. SMS is billed per credit, Voice is billed per pulse duration, WhatsApp is billed per conversation category, Email per message, and RCS per rich message delivered.
Yes. OTP traffic is routed via high-priority, low-latency routes and is priced slightly higher than transactional or promotional SMS due to delivery guarantees and compliance requirements.
Voice calls are billed based on pulse duration (15-second or 30-second slabs). Charges apply per connected call, and pricing varies based on routing and call type (OBD, IVR, missed call).
WhatsApp pricing follows Meta’s conversation-based model. Rates differ for Utility, Authentication, and Marketing conversations and may vary by geography and template category.
Yes. Volume-based discounts are available for enterprise traffic. Pricing slabs are customized based on monthly usage, routing priority, and delivery SLAs.
Standard onboarding is free. Advanced integrations, dedicated routing, or custom compliance workflows may involve one-time setup charges.
Yes. Orbitel provides full DLT compliance support for SMS, WhatsApp template approvals, sender registration, and audit-ready reporting.
ENTERPRISE PRICING

Need Custom Pricing or Volume Discounts?

Talk to Orbitel experts to get channel-wise volume slabs, enterprise discounts, priority routing, and compliance-ready pricing tailored to your business.

Talk to Orbitel Sales

Tell us about your communication needs and our team will get back to you within 24 hours.

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SMS
Voice / IVR
WhatsApp
RCS
Multiple Channels